Student Advocate (New Student Transcript Evaluator)
01/03/2025 2:31 pm
Rockford University invites candidates for the fulltime position of Student Advocate in Student Administrative Services. Primary functions of this position entail the detailed review of all transcripts for incoming Transfer and Adult & Graduate students and through current policies & practices articulate coursework into Rockford University through the building of a balance sheet. In addition to the above duties, the incumbent of this position will be responsible for analyzing and answering questions (face to face or over the phone) about students’ academic progress, financial aid and accounts as well as preparing/entering financial aid packages. This position is also responsible for processing and maintaining student records. This position will work with current and prospective students in a proactive manner to insure they meet all deadlines for academic and financial related procedures.
General Expectations:
- Provide efficient, professional and accurate information in a manner which fosters/supports respect for all members of the Rockford University community.
- Respond with “sense of urgency” to all customers’ questions and/or concerns.
- Maintain/foster positive atmosphere to ensure all “transactions/contacts” are handled with the highest level of customer service.
- Knowledgeable/proficient in all standard procedures of registration, student accounts and financial aid.
- Knowledgeable about procedures of other departments and contact information to accurately direct customers as needed.
- Promote/adhere to goals of increasing retention rates and communicate concerns to appropriate person(s) to ensure this goal.
- Represent the Student Administrative Services department on various college committees.
- Participate in functions that have a direct link to SAS (e.g. Commencement and registration events).
Principal Activities:
- Evaluate and process all transfer credit within RU policy and practices for all incoming students.
- Building initial advising and balance sheets for new transfer and Adult & Graduate students.
- Assign Academic Advisor to new Adult & Graduate Students
- Assist in the updating and maintaining articulation files.
- Attend various training sessions offered.
- Assist students, parents, faculty and staff with questions by providing answers with regards to all services provided by SAS.
- Accurately direct students, parents, faculty or staff to appropriate persons for all other campus services.
- Process all forms needed for registration.
- Assist students in processing of any financial aid related forms.
- Disburse (in accordance to rules/regulations) financial aid advances and cash returns to students with account credits as well as cash student payroll checks
- Enter data/maintaining student accounts/records to ensure all balances are accurate and students receive current information.
- Ensure petty cash requests are processed within the approved procedures and disburse when verified/approved.
- Assist in preparing various communications from SAS including financial aid packages, grades, registration, account statements and other mailings as needed.
- Responsible for the timely and accurate filing of all forms received from students, faculty or staff.
- Assume Additional duties as assigned by Assistant Director or AVP
Education:
Bachelor Degree preferred
Experience:
- Prefer a minimum of three years of experience in at least one of these areas: customer service, financial aid or retail sales.
- Proven customer service skills
- Strong organizational skills
- Strong verbal and written communication skills
- Strong attention to detail and ability to work effectively in a fast paced, multi-task oriented environment.
- Proficient in MS word, MS excel and “data” programs
To Apply: Review of applications will begin immediately and continue until the position is filled. Please submit cover letter indicating salary requirements, resume and list of three professional references to HumanResources@rockford.edu. This nonexempt position starts at $17.60 per hour and includes a rich benefits package with generous paid time off and tuition remission for employee, spouse/partner and dependents.
At Rockford University we are committed to the principle of diversity, equity and inclusion as it relates to building a well-rounded workforce and community. We are especially interested in candidates who through their professional experience bring contributions to diversity and excellence in the work they do.
EOE